Flowers / Plants
Flowers are seasonal products. Therefore, the whole variety is not always available.The bouquets shown are adapted to the respective season. The assortment is usually changed four times a year. Nevertheless, we cannot always guarantee that the flowers shown will be available at all times, especially in the case of last-minute orders. A bouquet may therefore look slightly different in reality than it does in the picture.
However, each bouquet is a work of art that is individually and freshly assembled on site and corresponds as closely as possible to the picture in shape and colour.
Even with plants, the pictures of the products can have deviations as the shape, colour and pattern can always be slightly different. However, we do our utmost to ensure that these differences are minimal.
Prices
Flower prices are naturally subject to seasonal and regional fluctuations.The prices of the products and services of Bluemelade Töss are shown in Swiss francs (CHF), including VAT. Transport costs are not included in the prices. They depend on the choice of the customer at the time of his order.
Delivery times
Delivery times may vary, especially on public holidays such as Christmas and New Year, Black Friday, Valentine's Day, Mother's Day, etc. Delivery delays of up to 24 hours can occasionally occur on such days.Your flowers are usually delivered between 8am and 8pm on weekdays and between 8am and 4pm on Saturdays. Blueme-Shop.ch cannot guarantee a specific delivery time, but will make every effort to meet your request. Different delivery conditions apply to individual, distant delivery locations or those that can only be reached by public transport (e.g. mountain railway, ship, etc.). Therefore, in these rare cases, not every order can be completed on time.
In the case of a delivery of our products to hotels, authorities/offices, medical practices, establishments with a reception or a reception, Blueme-Shop.ch considers the delivery to have been carried out and completed when the product is handed over to the reception/reception.
Deliveries to companies
In the case of a delivery of our products to hotels, authorities/offices, medical practices, institutions with a reception, Bluemelade Töss considers the delivery to be executed and completed when the product is handed over to the reception.
We will also have to charge the delivery costs again in the event of a new delivery.
If we are unable to deliver your order because the address is incorrect, a person is no longer in hospital or a person no longer lives at the address you gave us, we will contact you but unfortunately we cannot refund the goods or the delivery costs.
Liability and delivery
The customer assumes full responsibility for ensuring that the recipient information is complete and correct. There will be no compensation for any delays in delivery due to missing information.If a second delivery or additional delivery is necessary due to missing information or hospital discharge, we will have to charge the delivery costs again.
If the recipient is not at home when the delivery is made or direct handover is not possible, the supplier decides independently whether to leave the flowers outside at the front door, with the neighbor or in the mailbox. The courier will decide, at its own discretion and depending on the weather, whether it is possible to deposit the flowers and we accept no liability once they have been deposited.
Refunds due to absence from the recipient are unfortunately not possible.
Sundays and public holidays
All orders with a delivery day of Sunday or a public holiday will be delivered one day before or on the following working day. Our office is closed on Sundays and public holidays. You can always send us an email and we will reply as soon as possible on one of the following working days within our opening hours.
Subsequent changes or cancellations
In the event of changes to orders already submitted or cancellations of orders already submitted, any costs may be charged to the client (max. in the order value). A cancellation 48 hours before the order is handed over to the delivery service is unfortunately not possible.
Cancellations that we receive on time will be refunded as a voucher in our online shop.
Order execution
Please note that we only execute orders when the products ordered by you have been paid for. Bluemelade Töss accepts no liability for delays caused by non-payment.
Downloading content and images
Downloading content from our website is at your risk.All content and images are protected by copyright. All images on this website are the property of this company and any commercial use or redistribution of our images and reproduction of text without our consent is strictly prohibited. If you wish to use any of our images or text, please contact us.
Protection of minors in the sale of alcohol
Swiss law prohibits the sale of alcoholic beverages to young people under the age of 16.By placing an order, you, as the purchaser, confirm that the alcoholic beverage will not be used unlawfully and that you, as well as the recipient, are at least 18 years of age.
Data protection
For us, safeguarding your privacy is an absolute priority. We strive to guarantee you the highest level of data protection and security. We only use your personal data to process your orders. Your e-mail address and personal data are treated confidentially and are not passed on to third parties.In our online shop, the order is processed via an order form. The information entered in it is used for the delivery of your order, for the invoice and - if necessary - for queries to you. However, they are not intended to be traded with.
We use web analytic tools to optimise our website and customer experience. However, only impersonal usage data is registered, such as the browser used.
Your credit card details are not stored. They are transmitted directly to the credit card companies via an encrypted connection at the end of the order process and validated.
SSL encryption
When placing an order via our online shop, you must enter sensitive data (address, credit card number, etc.) in the forms. The transfer of this data between your browser and the servers takes place via an encrypted SSL connection.
Cookies
The so-called "cookies" are often the subject of discussion. They are generally used to enable smooth functionality of the shopping basket and identification of the user during shopping or even when a site is called up again.When you order products via our online shop, no cookies are used that collect personal data. The data that the user enters is cached on the server. When you enter our site, a session is generated. This sets a cookie on your computer, which only contains a temporary identification number.
Liability for links
References and links to third party websites are outside our area of responsibility. We decline all responsibility for such websites. Access and use of such websites is at the user's own risk.
Purchase on account
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swissbilling SA è un servizio che vi permette di pagare il vostro ordine tramite fattura, in modo semplice e sicuro. L’importo massimo per un primo acquisto con swissbilling è di CHF 300.00. Il termine di pagamento è di 30 giorni dal ricevimento della fattura. Prima di accettare il vostro ordine swissbilling SA si riserva il diritto di verificare la vostra solvibilità presso CRIF AG a Zurigo (Tel.: 044 913 50 50, www.crif.ch).
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swissbilling SA is a service provider, that allows you to receive your order with an invoice in a simple and secure way. The maximum order for the first purchase is CHF 300.00. The invoice is payable within 30 days. swissbilling keeps the right to have a credit check control done through it’s partner CRIF AG in Zurich (Tel.: 044 913 50 50, www.crif.ch).
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